🔔 I write The AI-Ready PM for SaaS leaders, thinking beyond AI tools and focusing on the systems that make AI work. Everyone talks about the visible benefits. Faster onboarding. Fewer support tickets. Less time spent searching for answers. And yes, those things do matter. But they’re only part of the story. Because when a…

Are people using your documentation, or are you storing documentation? Most teams say they have documentation. And technically, they do. There’s a help center.There are SOPs.There’s a Notion workspace with enough pages to emotionally intimidate new hires.There are Google Docs named things like: Final_v2_UPDATED_REALFINAL So yes. Documentation exists. But existence is not the same as…

I write about documentation systems and AI implementation that actually work. Especially for SaaS PMs and Ops leaders. There’s a dangerous phase most teams get stuck in. Nothing is broken.Nothing is urgent.Everything feels… fine. Your help center exists.Your SOPs exist.Your Notion workspace looks full. So no one touches it. Until something shifts. A new hire…

This week’s newsletter is about why documentation systems fail after cleanup, and why this is less about content and more about governance. 🔔 I write about documentation and AI implementation that actually works. Especially for SaaS PMs and Ops leaders. Documentation cleanup can feel like progress. Content is organized.Pages look cleaner.Things are easier to find.…

Documentation cleanup doesn’t feel dramatic while it’s happening. There’s no big launch.No announcement. Just quiet changes. And then, over time, something shifts. Things Start Making Sense Faster People stop second-guessing how things work. Questions that used to bounce around Slack get answered once, and stay answered. New hires don’t need as much back-and-forth. They follow…

There’s a moment I see inside organizations more often than people realize. Someone asks a simple question about how something works. Maybe it’s a workflow.Perhaps it’s an approval step.Or it’s a decision that happened six months ago. The response is not usually resistance. It’s a pause. Not because people don’t care.Not because they’re unskilled. But…

There’s something I hear a lot this time of year. “We’ll clean up the documentation later.” It’s never said recklessly.It’s usually said by smart, capable people trying to ship, scale, or survive another busy quarter. And for a while, it works. Until it doesn’t. The Quiet Cost of Documentation Debt Documentation debt doesn’t look dramatic.…