You nailed your launch; you are receiving raving reviews on social media, and your financial statements are finally showing profits instead of just losses. Now what…?
Your Business. Your Process. Your Way.
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Frameworks that capture the unique needs and characteristics of the IT & SaaS space.
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Leveraging AI-Powered Solutions to Manage & Maintain Your Core Business Processes, Procedures and Policies Saving You TIME, MONEY & RESOURCES
Next Steps
It is now time to strategically position your company for long-term success by building a solid, robust foundation for sustainability. Allow me to guide you through the process.
Aligning your people, systems, and processes is pivotal to achieving and sustaining lasting business success.
People: It’s essential to have the right individuals doing the right tasks at the right time and in the right way to ensure smooth operations.
Systems: Are your applications operating at full potential? Or are they teetering on the edge? Do you have too many applications mod podge and ready to crumble at any moment?
Processes: Love or hate them; processes are part of your business and worth documenting! As much as they may be dreaded, processes are a vital part of your core business function. Yes, you do NEED them!
Automation:Collaborate with development, operations, and various teams to optimize and automate processes across the product lifecycle.
I have extensive experience writing for a wide range of audiences, across multiple industries and numerous platforms, especially in countries where English is spoken as a second language.
Services
Process Management as a Service (PMaaS)
Standardization | Centralization | Maintenance | Quality
Read MoreTechnical Writing as a Service (TWaaS)
You control your hours. I Listen. I Create. I Deliver. You Succeed.
Read MoreEditing as a Service (EaaS)
You control your time. Let's spruce up your content and improve your brand!
Read MorePeople loving my work
“I just wanted to take a moment and provide some feedback on Veronica. I’ve worked with her on several efforts over the last few months.
Regardless of the time of day or the effort being worked, she is professional, knowledgeable, and inclusive.
Veronica creates clear, concise documents and actions. She is easy to laugh, and this makes what can be a long-drawn-out activity enjoyable. She brings out the best in the people she is tasked to work with.
It is such a pleasure to work with someone who is so all-around talented. We are lucky to have engaged her”.
Lisa McLaughlin
Customer Success Director at AVAYA, USA
“Thank you so much, Veronica! I really appreciate your help. Truly glad that we have found you!”
Sofia Zakharchenko
Marketing & Event Manager at CloudMade
Kiev, Ukraine
“Veronica is an exceptional documentation and flow designer. Her meticulous attention to detail and ability to communicate complex concepts in a clear and concise manner makes her an invaluable asset to any team. She consistently delivers high-quality work and is a pleasure to collaborate with.”
Kathryn Hodges, Program and Project Manager | Change Manager | Incident Manager at AVAYA, USA
I am a trusted partner for startups, scaleups, and enterprises
Our reach isglobal
Toronto, Canada
New York, USA
London, England
Melbourne, Australia
Czech Republic
Kyiv, Ukraine
“Veronica Phillip has been instrumental in leading the capture and documentation of complex technical processes at Avaya.
During working sessions, Veronica has effectively engaged Subject Matter Experts and Business Owners to ensure that the processes captured are correct and approved by the business organizations.
Her skills at engagement have extended beyond the time brackets of a given project, creating a spirit of partnership between the Process Team and other teams involved in the process capture initiative”.
Christine Bovaird
Process Designer at Innovatia, Canada