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I have extensive experience writing for a wide range of audiences, across multiple industries and numerous platforms, especially in countries where English is spoken as a second language.


Process Management as a Service (PMaaS)

Standardization | Centralization | Maintenance | Quality

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Technical Writing as a Service (TWaaS)

You control your hours. I Listen. I Create. I Deliver. You Succeed.

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Editing as a Service (EaaS)

You control your time. Let's spruce up your content and improve your brand!

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People loving my work

“I just wanted to take a moment and provide some feedback on Veronica. I’ve worked with her on several efforts over the last few months. 

Regardless of the time of day or the effort being worked, she is professional, knowledgeable, and inclusive.

Veronica creates clear, concise documents and actions. She is easy to laugh, and this makes what can be a long-drawn-out activity enjoyable. She brings out the best in the people she is tasked to work with.

It is such a pleasure to work with someone who is so all-around talented.  We are lucky to have engaged her”.

Lisa McLaughlin
Customer Success Director at AVAYA, USA

Rating: 5 out of 5.

Thank you so much, Veronica! I really appreciate your help. Truly glad that we have found you!

Sofia Zakharchenko
Marketing & Event Manager at CloudMade
Kiev, Ukraine

Rating: 5 out of 5.

“Veronica is an exceptional documentation and flow designer. Her meticulous attention to detail and ability to communicate complex concepts in a clear and concise manner makes her an invaluable asset to any team. She consistently delivers high-quality work and is a pleasure to collaborate with.”

Kathryn Hodges, Program and Project Manager | Change Manager | Incident Manager at AVAYAUSA

Rating: 5 out of 5.

I am a trusted partner for startups, scaleups, and enterprises

Our reach isglobal

Toronto, Canada


New York, USA

London, England


Melbourne, Australia

Czech Republic


Kyiv, Ukraine

Rating: 5 out of 5.

“Veronica Phillip has been instrumental in leading the capture and documentation of complex technical processes at Avaya.

During working sessions, Veronica has effectively engaged Subject Matter Experts and Business Owners to ensure that the processes captured are correct and approved by the business organizations.

Her skills at engagement have extended beyond the time brackets of a given project, creating a spirit of partnership between the Process Team and other teams involved in the process capture initiative”.

Christine Bovaird
Process Designer at Innovatia