Testimonials & Recommendations

Lisa McLaughlin
Customer Success Director at AVAYA

I just wanted to take a moment and provide some feedback on Veronica. I’ve worked with her on several efforts over the last few months. Regardless of the time of day or the effort being worked, she is professional, knowledgeable, and inclusive.

Veronica creates clear, concise documents and actions. 

She is easy to laugh, and this makes what can be a long-drawn-out activity enjoyable. 

She brings out the best in the people she is tasked to work with.

It is such a pleasure to work with someone who is so all-around talented.  We are lucky to have engaged her.

Rating: 5 out of 5.
Sofia Zakharchenko
Marketing & Event Manager at CloudMade
Kiev, Ukraine

Thank you so much, Veronica! I really appreciate your help. Truly glad that we have found you! 

Rating: 5 out of 5.
Marina Pantcheva
Project Manager at RWS Moravia IT
Czech Republic

Veronica, I’d like to thank you for all the great work you did to improve our website. Thank you also for your patience in the beginning; it was not easy to get this project going, and I am happy that you stayed with us and brought it to an end.
Good luck in all your future endeavours!

Rating: 5 out of 5.

Veronica Phillip has been instrumental in leading the capture and documentation of complex technical processes at Avaya.

During working sessions, Veronica has effectively engaged Subject Matter Experts and Business Owners to ensure that processes captured are correct and approved by the business organizations.

Her skills at engagement have extended beyond the time brackets of a given project creating a spirit of partnership between the Process Team and other teams involved in the process capture initiative.

Christine Bovaird
Process Designer at Innovatia
, Canada

Veronica is a rock star Technical Writer and excellent at what she does.

Brandon Turner
Founder, Proceduresheets.com

Veronica was responsive, clearly communicated when she was available to deliver our project, and asked great questions to ensure she understood our assignment. It was a pleasure to work with her, and I would reach out to her if we have additional technical writing projects in the future.

Lindsay Morton
Senior Project Manager at PLOS
San Francisco, CA, USA

Chaim Pollak
President, RefureTech

Let me just say Veronica, top-quality writing! The document is excellent; it couldn’t have been better. Everyone loved it. The meeting went well, and we are hoping to go live shortly.
Thanks again for getting it done on such short notice. Looking forward to working with you again.

Rating: 5 out of 5.

Shashi Hodge
CEO, RTO Advice Group
Melbourne, Australia

Thanks, Veronica! These Security Officer Policies look really great!! They are well-written and very thorough. Thank you.

Rating: 5 out of 5.

Michelle Victory
CEO, Gardina.com
Vancouver, Canada

Working with Veronica was an exceptional experience. She over delivered in many ways. She created magnificent technical documents for our website, and her communication was always punctual and professional. She improved our documents by adding additional value with content from her knowledge base and expertise. We would not have been able to create such outstanding documents on our own if it was not for her valuable insight and input. Veronica will now be our technical writer for all future projects, and if you get the opportunity to work with her, I highly recommend it! You will not be disappointed. Thank you, Veronica – it was a pleasure working with you, and I look forward to working with you again!

Rating: 5 out of 5.

Katherine Houghton,
Co-founder & Research Director at ILUMIVU

Veronica is great! She did everything we needed – clearly and concisely described how our software works and added appropriate screenshots to the manuals. I would certainly hire her again!

Rating: 5 out of 5.

Tony Leigh
Topa Technologies (UK) Ltd.
London, England

Excellent work; many thanks for your help, Veronica! I hope we can do more work in the future.

Rating: 5 out of 5.

Alina Voronenko
Sr. Marketing Specialist, Star Global
Kiev, Ukraine

Thanks for all your hard work, Veronica! I appreciate your work and speed 🙂

Rating: 5 out of 5.


Veronica is an exceptional documentation and flow designer. Her meticulous attention to detail and ability to communicate complex concepts in a clear and concise manner makes her an invaluable asset to any team. She consistently delivers high-quality work and is a pleasure to collaborate with.

Kathryn Hodges, Program and Project Manager | Change Manager | Incident Manager (AVAYA)

“I highly recommend Veronica for her professionalism, positive attitude, and great work ethic. She enjoys organizing work assignments and can be relied on to follow through on all commitments. Veronica is engaging and enthusiastic and develops good working relationships that aid her in accomplishing tasks. Veronica takes pride in her work and is a pleasure to have on any team.”

Colleen Hycz, Sr. Product Manager (AAL)

“I have had the pleasure and honour of working with Veronica while at AAL. Her dedication to her work as a Technical Writer has been exemplary, allowing her to drive to meet and at times exceed the high turnaround time required when proofing release documentation.”

Christopher Grice, Career Consultant at Life Change

“I’ve had the pleasure of working with Veronica in her roles as a Technical Writer and Product Support Specialist. Veronica is a customer-centric and result-oriented team player who carries her duties professionally and has proven to be a problem solver and is deadline-driven. In addition to her friendly demeanour and positive attitude, I highly recommend her strong communication and organizational skills, coupled with detailed, clear, and concise writing skills that will bring tremendous value to any organization.”

Sabri Madaoui, MSc., PMP
Bilingual Senior IT Business Systems Analyst at Genworth Financial

I have worked with Veronica for about five (5) years, and I find her very professional and hard-working. Veronica is a very cheerful person, which makes working with her more enjoyable. She is also a great team player and will be an asset to any company that she may work with.”

Julian Camaya
QA Analyst at TD | Channels Technology Solutions

“Veronica was an excellent product support specialist. She was very conscientious, did an excellent job of responding to client issues, and was very knowledgeable about the system she supported. She took the initiative to learn areas of the product that she was not too familiar with. I would hire Veronica again in a flash.”

Sally Fitzgerald, Senior Director (AAL)

“Veronica was a very conscientious and delightful person to work with. I have no problem recommending her for any undertaking”.

Bud Reid, Independent Retail Professional