
Frequently Asked Questions
Are we a good fit?
Are you interested in working with us and wondering about our services?
Consultations
Yes, we will answer your initial emails with a synopsis of our recommendations and explain how we can help you.
This service is free.
- I sign NDAs.
- For small projects, we use email.
- For larger projects, you will receive an agreement to sign. When signed, we require the initial payment, at which time work will commence.
- Project Management
- Troubleshooting
- Adult Education
- E-learning
- Information Design
- Knowledge Transfer
- Information Development
- Needs Analysis
- XML
- HTML
- easyDITA
- Oxygen
- Video
- Lucidchart
- MS Office
- Google Suite
- SharePoint
- Confluence
- Zendesk
- LearnDash
- RoboHelp
- Online Help
- Help & Manual
- Adobe Captivate
- SnagIt
Deliverables
Technical Writing
- Standard Operating Procedures (SOPs)
- ISO 27001 Policies
- User-friendly Guides
- Technical Papers and Reports
- Quick Reference Guides
- Job Aids
- Training Materials
- Maintenance & Installation Manuals
- Product and Software Documentation
- Online Help Articles
- Knowledge Base Articles
- Compliance Documentation
- Flowcharts and diagrams
- Instructions Manuals
Copywriting
- Marketing Emails
- Checklists
- Infographics
- Warning Labels
- Product Description
- Landing Pages
- Catalogs
- Brochures
- Video & Voice Over Scripts
- Factual, in-depth, topic-focused research
Business Writing
- Emails
- Memo
- Annual Reports
- Business Reports
- Executive Summaries
- Press Releases
- Style Guides
- Business letters
Hours of operation
We are open Monday to Friday from 08:00 a.m. – 5:00 p.m. EST.
We are available to work in your time zone, after hours and weekends, if it is necessary to complete a project.
Location
Payments
- 50% upfront, and the remaining 50% upon completion
- Bi-weekly payments for long term engagement, when we have established a relationship
- I sign NDAs.
- For small projects, we use email.
- For larger projects, you will receive an agreement to sign. When signed, we require the initial payment, at which time work will commence.
We base our fees on several factors, including:
- Your budget
- Turnaround time
- Project size
- Project depth
- Project scope and objective
Please contact us for a detailed quote specific to your project.
Projects
- I sign NDAs.
- For small projects, we use email.
- For larger projects, you will receive an agreement to sign. When signed, we require the initial payment, at which time work will commence.
We base final delivery on several factors, including:
- Turnaround time
- Project size
- Project dept
- Project scope and objective
- Project Management
- Troubleshooting
- Adult Education
- E-learning
- Information Design
- Knowledge Transfer
- Information Development
- Needs Analysis
- XML
- HTML
- easyDITA
- Oxygen
- Video
- Lucidchart
- MS Office
- Google Suite
- SharePoint
- Confluence
- Zendesk
- LearnDash
- RoboHelp
- Online Help
- Help & Manual
- Adobe Captivate
- SnagIt
Please contact me to discuss what you need.
Changes and additions require you to complete a Change Order Form.
Technical Writing
- Standard Operating Procedures (SOPs)
- ISO 27001 Policies
- User-friendly Guides
- Technical Papers and Reports
- Quick Reference Guides
- Job Aids
- Training Materials
- Maintenance & Installation Manuals
- Product and Software Documentation
- Online Help Articles
- Knowledge Base Articles
- Compliance Documentation
- Flowcharts and diagrams
- Instructions Manuals
Copywriting
- Marketing Emails
- Checklists
- Infographics
- Warning Labels
- Product Description
- Landing Pages
- Catalogs
- Brochures
- Video & Voice Over Scripts
- Factual, in-depth, topic-focused research
Business Writing
- Emails
- Memo
- Annual Reports
- Business Reports
- Executive Summaries
- Press Releases
- Style Guides
- Business letters
Samples
- Project Management
- Troubleshooting
- Adult Education
- E-learning
- Information Design
- Knowledge Transfer
- Information Development
- Needs Analysis
Technical Writing
- Standard Operating Procedures (SOPs)
- ISO 27001 Policies
- User-friendly Guides
- Technical Papers and Reports
- Quick Reference Guides
- Job Aids
- Training Materials
- Maintenance & Installation Manuals
- Product and Software Documentation
- Online Help Articles
- Knowledge Base Articles
- Compliance Documentation
- Flowcharts and diagrams
- Instructions Manuals
Copywriting
- Marketing Emails
- Checklists
- Infographics
- Warning Labels
- Product Description
- Landing Pages
- Catalogs
- Brochures
- Video & Voice Over Scripts
- Factual, in-depth, topic-focused research
Business Writing
- Emails
- Memo
- Annual Reports
- Business Reports
- Executive Summaries
- Press Releases
- Style Guides
- Business letters
Services
- I sign NDAs.
- For small projects, we use email.
- For larger projects, you will receive an agreement to sign. When signed, we require the initial payment, at which time work will commence.
- Project Management
- Troubleshooting
- Adult Education
- E-learning
- Information Design
- Knowledge Transfer
- Information Development
- Needs Analysis
- Technical Writing
- Copywriting
- Business Writing
- Editing & Proofreading
- Information Design
- Content Management.
For details, please see Services.
- XML
- HTML
- easyDITA
- Oxygen
- Video
- Lucidchart
- MS Office
- Google Suite
- SharePoint
- Confluence
- Zendesk
- LearnDash
- RoboHelp
- Online Help
- Help & Manual
- Adobe Captivate
- SnagIt
Technical Writing
- Standard Operating Procedures (SOPs)
- ISO 27001 Policies
- User-friendly Guides
- Technical Papers and Reports
- Quick Reference Guides
- Job Aids
- Training Materials
- Maintenance & Installation Manuals
- Product and Software Documentation
- Online Help Articles
- Knowledge Base Articles
- Compliance Documentation
- Flowcharts and diagrams
- Instructions Manuals
Copywriting
- Marketing Emails
- Checklists
- Infographics
- Warning Labels
- Product Description
- Landing Pages
- Catalogs
- Brochures
- Video & Voice Over Scripts
- Factual, in-depth, topic-focused research
Business Writing
- Emails
- Memo
- Annual Reports
- Business Reports
- Executive Summaries
- Press Releases
- Style Guides
- Business letters
Skills
- Project Management
- Troubleshooting
- Adult Education
- E-learning
- Information Design
- Knowledge Transfer
- Information Development
- Needs Analysis
- XML
- HTML
- easyDITA
- Oxygen
- Video
- Lucidchart
- MS Office
- Google Suite
- SharePoint
- Confluence
- Zendesk
- LearnDash
- RoboHelp
- Online Help
- Help & Manual
- Adobe Captivate
- SnagIt