FAQ

Frequently Asked Questions

Your Questions. Answered.

Are you interested in working with me and wondering about my services?

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Consultations

Yes, I will answer your initial emails with a synopsis of my recommendations and explain how I can help you.

This service is free.

I also offer a free discovery call so we can get to know each other.

  • I sign NDAs.
  • For small projects, I use email.
  • For larger projects, you will receive an agreement to sign. When signed, I require the initial payment, at which time work will begin.

  • Project Management
  • Troubleshooting
  • Adult Education
  • E-learning
  • Process Management
  • Knowledge Transfer
  • Information Development
  • Needs Analysis

  • XML
  • HTML
  • easyDITA
  • Oxygen
  • Video
  • Lucidchart
  • MS Office
  • Google Suite
  • SharePoint
  • Confluence
  • Zendesk
  • LearnDash

Artificial Intelligence (AI)

  • RoboHelp
  • Online Help
  • Help & Manual
  • Adobe Captivate
  • SnagIt
  • Signavio

Deliverables

Certainly!

Note: Samples are available upon request.

As a Freelance Technical Writer, I’ve come to realize that some of my most impressive work never makes it to my portfolio because of Non-Disclosure Agreements (NDAs).

It’s a challenge but also a testament to my clients’ trust in me to handle their sensitive information with the utmost confidentiality.

I may not be able to showcase everything I’ve done, but I take pride in the quality of work I produce and the trust I’ve earned from my clients.

Instead, my clients provide me with glowing testimonials that I share on my website & social media.

Click the link to see how much my clients love my work: https://veronicaphillip.com/testimonials-recommendations/


  • PDF
  • Google Suite of products
  • Microsoft Suite of products
  • Online

Yes.

I specialize to better serve my clients.

My clients always come first.

Technical Writing

  • Standard Operating Procedures (SOPs)
  • ISO 27001 Policies
  • User-friendly Guides
  • Technical Papers and Reports
  • Quick Reference Guides
  • Job Aids
  • Training Materials
  • Maintenance & Installation Manuals
  • Product and Software Documentation
  • Online Help Articles
  • Knowledge Base Articles
  • Compliance Documentation
  • Flowcharts and diagrams
  • Instructions Manuals

Process Management

I centralize and standardize all your documentation!

People: Ensuring the right individuals are performing the right tasks at the right time and in the right way is vital to maintaining business flow.

Systems: Are your applications operating at full potential? Or are they teetering on the edge? Do you have too many applications, mod podge and ready to crumble at any moment?

Processes: Love or hate them; processes are part of your business and worth documenting! As much as they may be dreaded, processes are a vital part of your core business function. Yes, you do NEED them!

Hours of operation

Yes.

I specialize to better serve my clients.

My clients always come first.

I’m open for business every Monday to Friday from 07:30 a.m. – 6:00 p.m. EST.

I am available to work in your time zone, after hours and on weekends if it is necessary to complete a project.

Toronto, Canada, – Eastern Standard Time Zone (EST)

Location

Toronto, Canada, – Eastern Standard Time Zone (EST)

Payments

  • 50% upfront, and the remaining 50% upon completion
  • Bi-weekly payments for long term engagement, when we have established a relationship

  • I sign NDAs.
  • For small projects, I use email.
  • For larger projects, you will receive an agreement to sign. When signed, I require the initial payment, at which time work will begin.

  • Direct deposit
  • PayPal
  • Wire Transfer

I base my fees on several factors, including:

  • Your budget
  • Turnaround time
  • Project size
  • Project depth
  • Project scope and objective

    Please contact me for a detailed quote specific to your project.

Projects

Certainly!

Note: Samples are available upon request.

As a Freelance Technical Writer, I’ve come to realize that some of my most impressive work never makes it to my portfolio because of Non-Disclosure Agreements (NDAs).

It’s a challenge but also a testament to my clients’ trust in me to handle their sensitive information with the utmost confidentiality.

I may not be able to showcase everything I’ve done, but I take pride in the quality of work I produce and the trust I’ve earned from my clients.

Instead, my clients provide me with glowing testimonials that I share on my website & social media.

Click the link to see how much my clients love my work: https://veronicaphillip.com/testimonials-recommendations/


Yes, I do.

Please note that I may charge an additional fee for rush jobs.

You will receive three (3) free revisions.

  • I sign NDAs.
  • For small projects, I use email.
  • For larger projects, you will receive an agreement to sign. When signed, I require the initial payment, at which time work will begin.

I base the final delivery on several factors, including:

  • Turnaround time
  • Project size
  • Project dept
  • Project scope and objective
  • Agreed timeline
  • PDF
  • Google Suite of products
  • Microsoft Suite of products
  • Online

  • Project Management
  • Troubleshooting
  • Adult Education
  • E-learning
  • Process Management
  • Knowledge Transfer
  • Information Development
  • Needs Analysis

  • XML
  • HTML
  • easyDITA
  • Oxygen
  • Video
  • Lucidchart
  • MS Office
  • Google Suite
  • SharePoint
  • Confluence
  • Zendesk
  • LearnDash

Artificial Intelligence (AI)

  • RoboHelp
  • Online Help
  • Help & Manual
  • Adobe Captivate
  • SnagIt
  • Signavio

Technical Writing

  • Standard Operating Procedures (SOPs)
  • ISO 27001 Policies
  • User-friendly Guides
  • Technical Papers and Reports
  • Quick Reference Guides
  • Job Aids
  • Training Materials
  • Maintenance & Installation Manuals
  • Product and Software Documentation
  • Online Help Articles
  • Knowledge Base Articles
  • Compliance Documentation
  • Flowcharts and diagrams
  • Instructions Manuals

Process Management

I centralize and standardize all your documentation!

People: Ensuring the right individuals are performing the right tasks at the right time and in the right way is vital to maintaining business flow.

Systems: Are your applications operating at full potential? Or are they teetering on the edge? Do you have too many applications, mod podge and ready to crumble at any moment?

Processes: Love or hate them; processes are part of your business and worth documenting! As much as they may be dreaded, processes are a vital part of your core business function. Yes, you do NEED them!

Please contact me to discuss what you need.

Changes and additions require you to complete a Change Order Form.

Samples

Certainly!

Note: Samples are available upon request.

As a Freelance Technical Writer, I’ve come to realize that some of my most impressive work never makes it to my portfolio because of Non-Disclosure Agreements (NDAs).

It’s a challenge but also a testament to my clients’ trust in me to handle their sensitive information with the utmost confidentiality.

I may not be able to showcase everything I’ve done, but I take pride in the quality of work I produce and the trust I’ve earned from my clients.

Instead, my clients provide me with glowing testimonials that I share on my website & social media.

Click the link to see how much my clients love my work: https://veronicaphillip.com/testimonials-recommendations/


  • Project Management
  • Troubleshooting
  • Adult Education
  • E-learning
  • Process Management
  • Knowledge Transfer
  • Information Development
  • Needs Analysis

Technical Writing

  • Standard Operating Procedures (SOPs)
  • ISO 27001 Policies
  • User-friendly Guides
  • Technical Papers and Reports
  • Quick Reference Guides
  • Job Aids
  • Training Materials
  • Maintenance & Installation Manuals
  • Product and Software Documentation
  • Online Help Articles
  • Knowledge Base Articles
  • Compliance Documentation
  • Flowcharts and diagrams
  • Instructions Manuals

Process Management

I centralize and standardize all your documentation!

People: Ensuring the right individuals are performing the right tasks at the right time and in the right way is vital to maintaining business flow.

Systems: Are your applications operating at full potential? Or are they teetering on the edge? Do you have too many applications, mod podge and ready to crumble at any moment?

Processes: Love or hate them; processes are part of your business and worth documenting! As much as they may be dreaded, processes are a vital part of your core business function. Yes, you do NEED them!

Services

Certainly!

Note: Samples are available upon request.

As a Freelance Technical Writer, I’ve come to realize that some of my most impressive work never makes it to my portfolio because of Non-Disclosure Agreements (NDAs).

It’s a challenge but also a testament to my clients’ trust in me to handle their sensitive information with the utmost confidentiality.

I may not be able to showcase everything I’ve done, but I take pride in the quality of work I produce and the trust I’ve earned from my clients.

Instead, my clients provide me with glowing testimonials that I share on my website & social media.

Click the link to see how much my clients love my work: https://veronicaphillip.com/testimonials-recommendations/


  • I sign NDAs.
  • For small projects, I use email.
  • For larger projects, you will receive an agreement to sign. When signed, I require the initial payment, at which time work will begin.

  • Project Management
  • Troubleshooting
  • Adult Education
  • E-learning
  • Process Management
  • Knowledge Transfer
  • Information Development
  • Needs Analysis

Yes.

I specialize to better serve my clients.

My clients always come first.

  • Technical Writing
  • Editing & Proofreading
  • Process Management.

    For details, please see Services.
  • XML
  • HTML
  • easyDITA
  • Oxygen
  • Video
  • Lucidchart
  • MS Office
  • Google Suite
  • SharePoint
  • Confluence
  • Zendesk
  • LearnDash

Artificial Intelligence (AI)

  • RoboHelp
  • Online Help
  • Help & Manual
  • Adobe Captivate
  • SnagIt
  • Signavio

Technical Writing

  • Standard Operating Procedures (SOPs)
  • ISO 27001 Policies
  • User-friendly Guides
  • Technical Papers and Reports
  • Quick Reference Guides
  • Job Aids
  • Training Materials
  • Maintenance & Installation Manuals
  • Product and Software Documentation
  • Online Help Articles
  • Knowledge Base Articles
  • Compliance Documentation
  • Flowcharts and diagrams
  • Instructions Manuals

Process Management

I centralize and standardize all your documentation!

People: Ensuring the right individuals are performing the right tasks at the right time and in the right way is vital to maintaining business flow.

Systems: Are your applications operating at full potential? Or are they teetering on the edge? Do you have too many applications, mod podge and ready to crumble at any moment?

Processes: Love or hate them; processes are part of your business and worth documenting! As much as they may be dreaded, processes are a vital part of your core business function. Yes, you do NEED them!

Skills

  • Project Management
  • Troubleshooting
  • Adult Education
  • E-learning
  • Process Management
  • Knowledge Transfer
  • Information Development
  • Needs Analysis

  • XML
  • HTML
  • easyDITA
  • Oxygen
  • Video
  • Lucidchart
  • MS Office
  • Google Suite
  • SharePoint
  • Confluence
  • Zendesk
  • LearnDash

Artificial Intelligence (AI)

  • RoboHelp
  • Online Help
  • Help & Manual
  • Adobe Captivate
  • SnagIt
  • Signavio

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