FAQ

Frequently Asked Questions

Are we a good fit?

Are you interested in working with us and wondering about our services?

Consultations

  • XML
  • HTML
  • easyDITA
  • Oxygen
  • Video
  • Lucidchart
  • MS Office
  • Google Suite
  • SharePoint
  • Confluence
  • Zendesk
  • LearnDash

  • RoboHelp
  • Online Help
  • Help & Manual
  • Adobe Captivate
  • SnagIt
  • Project Management
  • Troubleshooting
  • Adult Education
  • E-learning
  • Information Design
  • Knowledge Transfer
  • Information Development
  • Needs Analysis

  • I sign NDAs.
  • For small projects, we use email.
  • For larger projects, you will receive an agreement to sign. When signed, we require the initial payment, at which time work will commence.

Yes, we will answer your initial emails with a synopsis of our recommendations and explain how we can help you.

This service is free.

Deliverables

Technical Writing

  • Standard Operating Procedures (SOPs)
  • ISO 27001 Policies
  • User-friendly Guides
  • Technical Papers and Reports
  • Quick Reference Guides
  • Job Aids
  • Training Materials
  • Maintenance & Installation Manuals
  • Product and Software Documentation
  • Online Help Articles
  • Knowledge Base Articles
  • Compliance Documentation
  • Flowcharts and diagrams
  • Instructions Manuals

Copywriting

  • Marketing Emails
  • Checklists
  • Infographics
  • Warning Labels
  • Product Description
  • Landing Pages
  • Catalogs
  • Brochures
  • Video & Voice Over Scripts
  • Factual, in-depth, topic-focused research

Business Writing

  • Emails
  • Memo
  • Annual Reports
  • Business Reports
  • Executive Summaries
  • Press Releases
  • Style Guides
  • Business letters

Yes. My clients always come first.

In any format you require.

  • PDF
  • Google Suite of products
  • Microsoft Suite of products
  • Online

Certainly! Please visit the Portfolio page to view a few samples.

Note: As we sign confidentiality agreements with clients, there are samples that we cannot publish.

More samples are available upon request.

Hours of operation

Toronto, Canada, – Eastern Standard Time Zone (EST)

We are open Monday to Friday from 08:00 a.m. – 5:00 p.m. EST.

We are available to work in your time zone, after hours and weekends, if it is necessary to complete a project.

Yes. My clients always come first.

Location

Toronto, Canada, – Eastern Standard Time Zone (EST)

Payments

We base our fees on several factors, including:

  • Your budget
  • Turnaround time
  • Project size
  • Project dept
  • Project scope and objective

    Please contact us for a detailed quote specific to your project.

  • Direct deposit
  • PayPal
  • Money order
  • I sign NDAs.
  • For small projects, we use email.
  • For larger projects, you will receive an agreement to sign. When signed, we require the initial payment, at which time work will commence.

  • 50% upfront, and the remaining 50% upon completion
  • Bi-weekly payments for long term engagement, when we have established a relationship

Projects

Technical Writing

  • Standard Operating Procedures (SOPs)
  • ISO 27001 Policies
  • User-friendly Guides
  • Technical Papers and Reports
  • Quick Reference Guides
  • Job Aids
  • Training Materials
  • Maintenance & Installation Manuals
  • Product and Software Documentation
  • Online Help Articles
  • Knowledge Base Articles
  • Compliance Documentation
  • Flowcharts and diagrams
  • Instructions Manuals

Copywriting

  • Marketing Emails
  • Checklists
  • Infographics
  • Warning Labels
  • Product Description
  • Landing Pages
  • Catalogs
  • Brochures
  • Video & Voice Over Scripts
  • Factual, in-depth, topic-focused research

Business Writing

  • Emails
  • Memo
  • Annual Reports
  • Business Reports
  • Executive Summaries
  • Press Releases
  • Style Guides
  • Business letters

Please contact me to discuss what you need.

Changes and additions require you to complete a Change Order Form.

  • XML
  • HTML
  • easyDITA
  • Oxygen
  • Video
  • Lucidchart
  • MS Office
  • Google Suite
  • SharePoint
  • Confluence
  • Zendesk
  • LearnDash

  • RoboHelp
  • Online Help
  • Help & Manual
  • Adobe Captivate
  • SnagIt
  • Project Management
  • Troubleshooting
  • Adult Education
  • E-learning
  • Information Design
  • Knowledge Transfer
  • Information Development
  • Needs Analysis

In any format you require.

  • PDF
  • Google Suite of products
  • Microsoft Suite of products
  • Online

We base final delivery on several factors, including:

  • Turnaround time
  • Project size
  • Project dept
  • Project scope and objective
  • I sign NDAs.
  • For small projects, we use email.
  • For larger projects, you will receive an agreement to sign. When signed, we require the initial payment, at which time work will commence.

You will receive three (3) free revisions.

Yes, we do

Certainly! Please visit the Portfolio page to view a few samples.

Note: As we sign confidentiality agreements with clients, there are samples that we cannot publish.

More samples are available upon request.

Samples

Technical Writing

  • Standard Operating Procedures (SOPs)
  • ISO 27001 Policies
  • User-friendly Guides
  • Technical Papers and Reports
  • Quick Reference Guides
  • Job Aids
  • Training Materials
  • Maintenance & Installation Manuals
  • Product and Software Documentation
  • Online Help Articles
  • Knowledge Base Articles
  • Compliance Documentation
  • Flowcharts and diagrams
  • Instructions Manuals

Copywriting

  • Marketing Emails
  • Checklists
  • Infographics
  • Warning Labels
  • Product Description
  • Landing Pages
  • Catalogs
  • Brochures
  • Video & Voice Over Scripts
  • Factual, in-depth, topic-focused research

Business Writing

  • Emails
  • Memo
  • Annual Reports
  • Business Reports
  • Executive Summaries
  • Press Releases
  • Style Guides
  • Business letters
  • Project Management
  • Troubleshooting
  • Adult Education
  • E-learning
  • Information Design
  • Knowledge Transfer
  • Information Development
  • Needs Analysis

Certainly! Please visit the Portfolio page to view a few samples.

Note: As we sign confidentiality agreements with clients, there are samples that we cannot publish.

More samples are available upon request.

Services

Technical Writing

  • Standard Operating Procedures (SOPs)
  • ISO 27001 Policies
  • User-friendly Guides
  • Technical Papers and Reports
  • Quick Reference Guides
  • Job Aids
  • Training Materials
  • Maintenance & Installation Manuals
  • Product and Software Documentation
  • Online Help Articles
  • Knowledge Base Articles
  • Compliance Documentation
  • Flowcharts and diagrams
  • Instructions Manuals

Copywriting

  • Marketing Emails
  • Checklists
  • Infographics
  • Warning Labels
  • Product Description
  • Landing Pages
  • Catalogs
  • Brochures
  • Video & Voice Over Scripts
  • Factual, in-depth, topic-focused research

Business Writing

  • Emails
  • Memo
  • Annual Reports
  • Business Reports
  • Executive Summaries
  • Press Releases
  • Style Guides
  • Business letters
  • XML
  • HTML
  • easyDITA
  • Oxygen
  • Video
  • Lucidchart
  • MS Office
  • Google Suite
  • SharePoint
  • Confluence
  • Zendesk
  • LearnDash

  • RoboHelp
  • Online Help
  • Help & Manual
  • Adobe Captivate
  • SnagIt
  • Technical Writing
  • Copywriting
  • Business Writing
  • Editing & Proofreading
  • Information Design
  • Content Management.

    For details, please see Services.

Yes. My clients always come first.

  • Project Management
  • Troubleshooting
  • Adult Education
  • E-learning
  • Information Design
  • Knowledge Transfer
  • Information Development
  • Needs Analysis

  • I sign NDAs.
  • For small projects, we use email.
  • For larger projects, you will receive an agreement to sign. When signed, we require the initial payment, at which time work will commence.

Certainly! Please visit the Portfolio page to view a few samples.

Note: As we sign confidentiality agreements with clients, there are samples that we cannot publish.

More samples are available upon request.

Skills

  • XML
  • HTML
  • easyDITA
  • Oxygen
  • Video
  • Lucidchart
  • MS Office
  • Google Suite
  • SharePoint
  • Confluence
  • Zendesk
  • LearnDash

  • RoboHelp
  • Online Help
  • Help & Manual
  • Adobe Captivate
  • SnagIt
  • Project Management
  • Troubleshooting
  • Adult Education
  • E-learning
  • Information Design
  • Knowledge Transfer
  • Information Development
  • Needs Analysis

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Contact

  • welcome@veronicaphillip.com
  • (416) 333 4901

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Toronto, Canada