
Frequently Asked Questions
Your Questions. Answered.
Are you interested in working with me and wondering about my services?
Consultations
Yes, I will answer your initial emails with a synopsis of my recommendations and explain how I can help you.
This service is free.
I also offer a free discovery call so we can get to know each other.
- I sign NDAs.
- For small projects, I use email.
- For larger projects, you will receive an agreement to sign. When signed, I require the initial payment, at which time work will begin.
- Project Management
- Troubleshooting
- Adult Education
- E-learning
- Process Management
- Knowledge Transfer
- Information Development
- Needs Analysis
- XML
- HTML
- easyDITA
- Oxygen
- Video
- Lucidchart
- MS Office
- Google Suite
- SharePoint
- Confluence
- Zendesk
- LearnDash
Artificial Intelligence (AI)
- RoboHelp
- Online Help
- Help & Manual
- Adobe Captivate
- SnagIt
- Signavio
Deliverables
Certainly!
Note: Samples are available upon request.
As a Freelance Technical Writer, I’ve come to realize that some of my most impressive work never makes it to my portfolio because of Non-Disclosure Agreements (NDAs).
It’s a challenge but also a testament to my clients’ trust in me to handle their sensitive information with the utmost confidentiality.
I may not be able to showcase everything I’ve done, but I take pride in the quality of work I produce and the trust I’ve earned from my clients.
Instead, my clients provide me with glowing testimonials that I share on my website & social media.
Click the link to see how much my clients love my work: https://veronicaphillip.com/testimonials-recommendations/
In any format you require.
- Google Suite of products
- Microsoft Suite of products
- Online
Technical Writing
- Standard Operating Procedures (SOPs)
- ISO 27001 Policies
- User-friendly Guides
- Technical Papers and Reports
- Quick Reference Guides
- Job Aids
- Training Materials
- Maintenance & Installation Manuals
- Product and Software Documentation
- Online Help Articles
- Knowledge Base Articles
- Compliance Documentation
- Flowcharts and diagrams
- Instructions Manuals
Process Management
I centralize and standardize all your documentation!
I use frameworks to align your people, systems, and processes.
People: Ensuring the right individuals are performing the right tasks at the right time and in the right way is vital to maintaining business flow.
Systems: Are your applications operating at full potential? Or are they teetering on the edge? Do you have too many applications, mod podge and ready to crumble at any moment?
Processes: Love or hate them; processes are part of your business and worth documenting! As much as they may be dreaded, processes are a vital part of your core business function. Yes, you do NEED them!
Hours of operation
I’m open for business every Monday to Friday from 07:30 a.m. – 6:00 p.m. EST.
I am available to work in your time zone, after hours and on weekends if it is necessary to complete a project.
Location
Payments
- 50% upfront, and the remaining 50% upon completion
- Bi-weekly payments for long term engagement, when we have established a relationship
- I sign NDAs.
- For small projects, I use email.
- For larger projects, you will receive an agreement to sign. When signed, I require the initial payment, at which time work will begin.
I base my fees on several factors, including:
- Your budget
- Turnaround time
- Project size
- Project depth
- Project scope and objective
Please contact me for a detailed quote specific to your project.
Projects
Certainly!
Note: Samples are available upon request.
As a Freelance Technical Writer, I’ve come to realize that some of my most impressive work never makes it to my portfolio because of Non-Disclosure Agreements (NDAs).
It’s a challenge but also a testament to my clients’ trust in me to handle their sensitive information with the utmost confidentiality.
I may not be able to showcase everything I’ve done, but I take pride in the quality of work I produce and the trust I’ve earned from my clients.
Instead, my clients provide me with glowing testimonials that I share on my website & social media.
Click the link to see how much my clients love my work: https://veronicaphillip.com/testimonials-recommendations/
- I sign NDAs.
- For small projects, I use email.
- For larger projects, you will receive an agreement to sign. When signed, I require the initial payment, at which time work will begin.
I base the final delivery on several factors, including:
- Turnaround time
- Project size
- Project dept
- Project scope and objective
- Agreed timeline
In any format you require.
- Google Suite of products
- Microsoft Suite of products
- Online
- Project Management
- Troubleshooting
- Adult Education
- E-learning
- Process Management
- Knowledge Transfer
- Information Development
- Needs Analysis
- XML
- HTML
- easyDITA
- Oxygen
- Video
- Lucidchart
- MS Office
- Google Suite
- SharePoint
- Confluence
- Zendesk
- LearnDash
Artificial Intelligence (AI)
- RoboHelp
- Online Help
- Help & Manual
- Adobe Captivate
- SnagIt
- Signavio
Technical Writing
- Standard Operating Procedures (SOPs)
- ISO 27001 Policies
- User-friendly Guides
- Technical Papers and Reports
- Quick Reference Guides
- Job Aids
- Training Materials
- Maintenance & Installation Manuals
- Product and Software Documentation
- Online Help Articles
- Knowledge Base Articles
- Compliance Documentation
- Flowcharts and diagrams
- Instructions Manuals
Process Management
I centralize and standardize all your documentation!
I use frameworks to align your people, systems, and processes.
People: Ensuring the right individuals are performing the right tasks at the right time and in the right way is vital to maintaining business flow.
Systems: Are your applications operating at full potential? Or are they teetering on the edge? Do you have too many applications, mod podge and ready to crumble at any moment?
Processes: Love or hate them; processes are part of your business and worth documenting! As much as they may be dreaded, processes are a vital part of your core business function. Yes, you do NEED them!
Please contact me to discuss what you need.
Changes and additions require you to complete a Change Order Form.
Samples
Certainly!
Note: Samples are available upon request.
As a Freelance Technical Writer, I’ve come to realize that some of my most impressive work never makes it to my portfolio because of Non-Disclosure Agreements (NDAs).
It’s a challenge but also a testament to my clients’ trust in me to handle their sensitive information with the utmost confidentiality.
I may not be able to showcase everything I’ve done, but I take pride in the quality of work I produce and the trust I’ve earned from my clients.
Instead, my clients provide me with glowing testimonials that I share on my website & social media.
Click the link to see how much my clients love my work: https://veronicaphillip.com/testimonials-recommendations/
- Project Management
- Troubleshooting
- Adult Education
- E-learning
- Process Management
- Knowledge Transfer
- Information Development
- Needs Analysis
Technical Writing
- Standard Operating Procedures (SOPs)
- ISO 27001 Policies
- User-friendly Guides
- Technical Papers and Reports
- Quick Reference Guides
- Job Aids
- Training Materials
- Maintenance & Installation Manuals
- Product and Software Documentation
- Online Help Articles
- Knowledge Base Articles
- Compliance Documentation
- Flowcharts and diagrams
- Instructions Manuals
Process Management
I centralize and standardize all your documentation!
I use frameworks to align your people, systems, and processes.
People: Ensuring the right individuals are performing the right tasks at the right time and in the right way is vital to maintaining business flow.
Systems: Are your applications operating at full potential? Or are they teetering on the edge? Do you have too many applications, mod podge and ready to crumble at any moment?
Processes: Love or hate them; processes are part of your business and worth documenting! As much as they may be dreaded, processes are a vital part of your core business function. Yes, you do NEED them!
Services
Certainly!
Note: Samples are available upon request.
As a Freelance Technical Writer, I’ve come to realize that some of my most impressive work never makes it to my portfolio because of Non-Disclosure Agreements (NDAs).
It’s a challenge but also a testament to my clients’ trust in me to handle their sensitive information with the utmost confidentiality.
I may not be able to showcase everything I’ve done, but I take pride in the quality of work I produce and the trust I’ve earned from my clients.
Instead, my clients provide me with glowing testimonials that I share on my website & social media.
Click the link to see how much my clients love my work: https://veronicaphillip.com/testimonials-recommendations/
- I sign NDAs.
- For small projects, I use email.
- For larger projects, you will receive an agreement to sign. When signed, I require the initial payment, at which time work will begin.
- Project Management
- Troubleshooting
- Adult Education
- E-learning
- Process Management
- Knowledge Transfer
- Information Development
- Needs Analysis
- Technical Writing
- Editing & Proofreading
- Process Management.
For details, please see Services.
- XML
- HTML
- easyDITA
- Oxygen
- Video
- Lucidchart
- MS Office
- Google Suite
- SharePoint
- Confluence
- Zendesk
- LearnDash
Artificial Intelligence (AI)
- RoboHelp
- Online Help
- Help & Manual
- Adobe Captivate
- SnagIt
- Signavio
Technical Writing
- Standard Operating Procedures (SOPs)
- ISO 27001 Policies
- User-friendly Guides
- Technical Papers and Reports
- Quick Reference Guides
- Job Aids
- Training Materials
- Maintenance & Installation Manuals
- Product and Software Documentation
- Online Help Articles
- Knowledge Base Articles
- Compliance Documentation
- Flowcharts and diagrams
- Instructions Manuals
Process Management
I centralize and standardize all your documentation!
I use frameworks to align your people, systems, and processes.
People: Ensuring the right individuals are performing the right tasks at the right time and in the right way is vital to maintaining business flow.
Systems: Are your applications operating at full potential? Or are they teetering on the edge? Do you have too many applications, mod podge and ready to crumble at any moment?
Processes: Love or hate them; processes are part of your business and worth documenting! As much as they may be dreaded, processes are a vital part of your core business function. Yes, you do NEED them!
Skills
- Project Management
- Troubleshooting
- Adult Education
- E-learning
- Process Management
- Knowledge Transfer
- Information Development
- Needs Analysis
- XML
- HTML
- easyDITA
- Oxygen
- Video
- Lucidchart
- MS Office
- Google Suite
- SharePoint
- Confluence
- Zendesk
- LearnDash
Artificial Intelligence (AI)
- RoboHelp
- Online Help
- Help & Manual
- Adobe Captivate
- SnagIt
- Signavio