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that you can hire     Technical Writer instead of these    other professionals?

Contents

The Technical Writer as a Generalist
Account Manager                                 Business Analyst
Consultant                                              Content Manager
Copywriter                                               Designer
Documentation Architect                     Documentation Manager
Editor/Proofreader                                 Internet Researcher
Level 3 Support                                       Project Manager
Publisher                                                  Systems Analyst
Trainer
Conclusion

 

The Technical Writer as a Generalist

There is a lot of noise in today’s technology marketplace about Subject Matter Experts vs Generalists.

I recently read an article about disharmony between specialist and generalist technical writers. There are numerous debates and articles about which is BETTER.

In my opinion, there is no better or best – it is all about companies exercising their right to choose (you, making the BEST choice for your small business or start-up company).

What does every company on this planet want?

1. Internal process documents that enable operations to run smoothly and consistently.
2. Employees that think like entrepreneurs (Action-oriented).
3. Amazing customer experience.
4. BOTTOM Line —  Growth that generates the most revenue for their industry.

I am a Certified Senior Technical Communicator (Writer) and end-user documentation expert – however, before I became a technical writer I spent 5 years as a Developer.

Throughout my extensive successful career in Information Technology I’ve had the pleasure of wearing different hats in many dynamic environments, creating in me a diverse agent for the following roles:

Account Manager  Business Analyst  Consultant  Content Manager  Copywriter  Designer  Documentation Architect  Documentation Manager

Editor / Proofreader  Internet Researcher  Level 3 Support  Project Manager  Publisher  Systems Analyst  Trainer

In this article, I will build and present a case for the technical writer as a Generalist as I believe that when you, as a small business owner, partners with a Generalist technical writer you are getting a bigger BANG for your BUCK. (Value Add)

Consider Mary (Not her real name, names have been changed to protect the innocent  😊).

Mary was hired by a major bank in Toronto to write policies and procedures. Her manager quickly recognized her transferable skills and before you know it Mary was managing 3 accounts in 3 different locations across Canada.

After many on-site visits and successful projects, Mary became a trusted advisor and collaborative partner.

Mary has these skill sets of a good account manager, project manager, and technical writer:

• Strong Communicator
• Knowledgeable
• Customer/Relationship-oriented
• Results-driven
• Actively manage risks, issues, and changes

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