FAQ

Frequently Asked Questions

Are we a good fit?

Are you interested in working with us and wondering about our services?

Consultations

Yes, we will answer your initial emails with a synopsis of our recommendations and explain how we can help you.

This service is free.

  • I sign NDAs.
  • For small projects, we use email.
  • For larger projects, you will receive an agreement to sign. When signed, we require the initial payment, at which time work will commence.

  • Project Management
  • Troubleshooting
  • Adult Education
  • E-learning
  • Information Design
  • Knowledge Transfer
  • Information Development
  • Needs Analysis

  • XML
  • HTML
  • easyDITA
  • Oxygen
  • Video
  • Lucidchart
  • MS Office
  • Google Suite
  • SharePoint
  • Confluence
  • Zendesk
  • LearnDash

  • RoboHelp
  • Online Help
  • Help & Manual
  • Adobe Captivate
  • SnagIt

Deliverables

Certainly! Please visit the Portfolio page to view a few samples.

Note: As we sign confidentiality agreements with clients, there are samples that we cannot publish.

More samples are available upon request.

In any format you require.

  • PDF
  • Google Suite of products
  • Microsoft Suite of products
  • Online

Yes. My clients always come first.

Technical Writing

  • Standard Operating Procedures (SOPs)
  • ISO 27001 Policies
  • User-friendly Guides
  • Technical Papers and Reports
  • Quick Reference Guides
  • Job Aids
  • Training Materials
  • Maintenance & Installation Manuals
  • Product and Software Documentation
  • Online Help Articles
  • Knowledge Base Articles
  • Compliance Documentation
  • Flowcharts and diagrams
  • Instructions Manuals

Copywriting

  • Marketing Emails
  • Checklists
  • Infographics
  • Warning Labels
  • Product Description
  • Landing Pages
  • Catalogs
  • Brochures
  • Video & Voice Over Scripts
  • Factual, in-depth, topic-focused research

Business Writing

  • Emails
  • Memo
  • Annual Reports
  • Business Reports
  • Executive Summaries
  • Press Releases
  • Style Guides
  • Business letters

Hours of operation

Yes. My clients always come first.

We are open Monday to Friday from 08:00 a.m. – 5:00 p.m. EST.

We are available to work in your time zone, after hours and weekends, if it is necessary to complete a project.

Toronto, Canada, – Eastern Standard Time Zone (EST)

Location

Toronto, Canada, – Eastern Standard Time Zone (EST)

Payments

  • 50% upfront, and the remaining 50% upon completion
  • Bi-weekly payments for long term engagement, when we have established a relationship

  • I sign NDAs.
  • For small projects, we use email.
  • For larger projects, you will receive an agreement to sign. When signed, we require the initial payment, at which time work will commence.

  • Direct deposit
  • PayPal
  • Money order

We base our fees on several factors, including:

  • Your budget
  • Turnaround time
  • Project size
  • Project depth
  • Project scope and objective

    Please contact us for a detailed quote specific to your project.

Projects

Certainly! Please visit the Portfolio page to view a few samples.

Note: As we sign confidentiality agreements with clients, there are samples that we cannot publish.

More samples are available upon request.

Yes, we do

You will receive three (3) free revisions.

  • I sign NDAs.
  • For small projects, we use email.
  • For larger projects, you will receive an agreement to sign. When signed, we require the initial payment, at which time work will commence.

We base final delivery on several factors, including:

  • Turnaround time
  • Project size
  • Project dept
  • Project scope and objective

In any format you require.

  • PDF
  • Google Suite of products
  • Microsoft Suite of products
  • Online

  • Project Management
  • Troubleshooting
  • Adult Education
  • E-learning
  • Information Design
  • Knowledge Transfer
  • Information Development
  • Needs Analysis

  • XML
  • HTML
  • easyDITA
  • Oxygen
  • Video
  • Lucidchart
  • MS Office
  • Google Suite
  • SharePoint
  • Confluence
  • Zendesk
  • LearnDash

  • RoboHelp
  • Online Help
  • Help & Manual
  • Adobe Captivate
  • SnagIt

Please contact me to discuss what you need.

Changes and additions require you to complete a Change Order Form.

Technical Writing

  • Standard Operating Procedures (SOPs)
  • ISO 27001 Policies
  • User-friendly Guides
  • Technical Papers and Reports
  • Quick Reference Guides
  • Job Aids
  • Training Materials
  • Maintenance & Installation Manuals
  • Product and Software Documentation
  • Online Help Articles
  • Knowledge Base Articles
  • Compliance Documentation
  • Flowcharts and diagrams
  • Instructions Manuals

Copywriting

  • Marketing Emails
  • Checklists
  • Infographics
  • Warning Labels
  • Product Description
  • Landing Pages
  • Catalogs
  • Brochures
  • Video & Voice Over Scripts
  • Factual, in-depth, topic-focused research

Business Writing

  • Emails
  • Memo
  • Annual Reports
  • Business Reports
  • Executive Summaries
  • Press Releases
  • Style Guides
  • Business letters

Samples

Certainly! Please visit the Portfolio page to view a few samples.

Note: As we sign confidentiality agreements with clients, there are samples that we cannot publish.

More samples are available upon request.

  • Project Management
  • Troubleshooting
  • Adult Education
  • E-learning
  • Information Design
  • Knowledge Transfer
  • Information Development
  • Needs Analysis

Technical Writing

  • Standard Operating Procedures (SOPs)
  • ISO 27001 Policies
  • User-friendly Guides
  • Technical Papers and Reports
  • Quick Reference Guides
  • Job Aids
  • Training Materials
  • Maintenance & Installation Manuals
  • Product and Software Documentation
  • Online Help Articles
  • Knowledge Base Articles
  • Compliance Documentation
  • Flowcharts and diagrams
  • Instructions Manuals

Copywriting

  • Marketing Emails
  • Checklists
  • Infographics
  • Warning Labels
  • Product Description
  • Landing Pages
  • Catalogs
  • Brochures
  • Video & Voice Over Scripts
  • Factual, in-depth, topic-focused research

Business Writing

  • Emails
  • Memo
  • Annual Reports
  • Business Reports
  • Executive Summaries
  • Press Releases
  • Style Guides
  • Business letters

Services

Certainly! Please visit the Portfolio page to view a few samples.

Note: As we sign confidentiality agreements with clients, there are samples that we cannot publish.

More samples are available upon request.

  • I sign NDAs.
  • For small projects, we use email.
  • For larger projects, you will receive an agreement to sign. When signed, we require the initial payment, at which time work will commence.

  • Project Management
  • Troubleshooting
  • Adult Education
  • E-learning
  • Information Design
  • Knowledge Transfer
  • Information Development
  • Needs Analysis

Yes. My clients always come first.

  • Technical Writing
  • Copywriting
  • Business Writing
  • Editing & Proofreading
  • Information Design
  • Content Management.

    For details, please see Services.
  • XML
  • HTML
  • easyDITA
  • Oxygen
  • Video
  • Lucidchart
  • MS Office
  • Google Suite
  • SharePoint
  • Confluence
  • Zendesk
  • LearnDash

  • RoboHelp
  • Online Help
  • Help & Manual
  • Adobe Captivate
  • SnagIt

Technical Writing

  • Standard Operating Procedures (SOPs)
  • ISO 27001 Policies
  • User-friendly Guides
  • Technical Papers and Reports
  • Quick Reference Guides
  • Job Aids
  • Training Materials
  • Maintenance & Installation Manuals
  • Product and Software Documentation
  • Online Help Articles
  • Knowledge Base Articles
  • Compliance Documentation
  • Flowcharts and diagrams
  • Instructions Manuals

Copywriting

  • Marketing Emails
  • Checklists
  • Infographics
  • Warning Labels
  • Product Description
  • Landing Pages
  • Catalogs
  • Brochures
  • Video & Voice Over Scripts
  • Factual, in-depth, topic-focused research

Business Writing

  • Emails
  • Memo
  • Annual Reports
  • Business Reports
  • Executive Summaries
  • Press Releases
  • Style Guides
  • Business letters

Skills

  • Project Management
  • Troubleshooting
  • Adult Education
  • E-learning
  • Information Design
  • Knowledge Transfer
  • Information Development
  • Needs Analysis

  • XML
  • HTML
  • easyDITA
  • Oxygen
  • Video
  • Lucidchart
  • MS Office
  • Google Suite
  • SharePoint
  • Confluence
  • Zendesk
  • LearnDash

  • RoboHelp
  • Online Help
  • Help & Manual
  • Adobe Captivate
  • SnagIt

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Contact

  • welcome@veronicaphillip.com
  • (416) 333 4901

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